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COSTS AND DELIVERY SCHEDULE
Business Days: Monday – Friday, excluding federal holidays within the United States.
Processing Time: Orders received between Monday and Friday are usually processed by the end of next business day. Orders received on Saturday are usually processed by the end of Tuesday and Sunday are usually processed by end of day Wednesday.
Hazardous Materials Certain items considered Hazardous Materials (HAZMAT) including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, nail polish etc.) are required by the U.S. Department of Transportation to be shipped by Ground-only transport, due to air transport restrictions and regulations. For these shipments, we recommend UPS Ground at $7.95.
UPS Delivery Map UPS is O&M’s preferred carrier and we recommend that our customers choose UPS when shopping with us. UPS offers more detailed tracking information for your order.
See the map below for the number of business days in transit for UPS ground packages shipped within the 50 states.
The Original & Mineral team is always committed to your full and total satisfaction. If for any reason you are not completely satisfied with your online purchase, simply return the unused portion to us and we will be happy to credit your account for the purchase amount or exchange the item(s) for another product of equal or lesser value of your choosing.
Please email us at firstname.lastname@example.org to receive a Return Authorization Number (RAN) carefully pack your item to avoid damage in transit and return it to:
Simply Organic/O&M Returns 9225 Ulmerton Road, Unit F Largo, FL 33771
Please include your original invoice along with noting: (1) the return authorization number (2) the reason for your return; and (3) your request for either a credit or an alternate item(s).
For your protection and to ensure prompt delivery, it is recommended that you send your return via an insured method which can be tracked in the case of loss. Return shipping fees are not refundable.
In the case of damaged items, please contact us immediately at email@example.com or 727-585-2503 for assistance. When your order arrives, please inspect the carton for any damage that may have occurred during transit. Should damage have occurred during shipment, please contact us immediately and retain the shipping box, packing materials and the damaged items for inspection.
We always endeavor to process your return or exchange promptly:
- Most returns are processed within 3-5 business days of our receipt;
- Most exchanges are processed within 7-10 business days of receipt and are shipped via standard shipping service. Transit time for such packages is usually 5-7 business days from the time of shipping. We typically send an email confirming our receipt and the processing of your return.
Please note – only products purchased via our online site may be returned for refund or exchange.
As always, it is our mission to make both the purchase and use of our products a wonderful experience.
Returns Policy – updated November 6, 2017
Personal identification information We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our site, place an order, and in connection with other activities, services, features or resources we make available on our Site. In connection with placing an order, you may be asked for, as appropriate, your name, email address, mailing address, phone number and credit card information. You may, however, visit our Site anonymously. We will collect personal identification information from you only if you voluntarily submit such information to us. Users of our site can always refuse to supply personal identification information, except that it may prevent them from making purchases via the Site.
How we use collected information We collect and use personal information for the following purposes:
• To process transactions We may use the information users of our Site provide about themselves when placing an order solely to provide service to that order. We do not share this information with outside parties except to the extent necessary to fill the order and provide the requested service.
• To send periodic emails The email address that you might provide for order processing will only be used to send information and updates pertaining to that order. It may also be used to respond to inquiries, and/or other requests or questions.
How we protect your information We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and users happen over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information We do not sell, trade, or rent personal identification information to third parties. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Your acceptance of these terms By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Contacting us
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